Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website at unitedworkflows.com (“Website”) and the services provided by United Workflows Limited (“we”, “our”, “us”, or “United Workflows”).

By accessing our Website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which explain how we collect and use your personal data.

2. About Us

3. Eligibility

Our Website and services are intended for use by businesses and individuals aged 18 or over. By using our Website or engaging our services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you are acting on behalf of a business or other legal entity, you confirm that you have authority to bind that entity to these Terms.

4. Our Services

United Workflows provides AI consultancy, automation, cloud architecture, and related technology services to small and medium-sized businesses. Our services include, but are not limited to:

• Customer support automation
• No-code and custom workflow automation
• Custom AI development
• Data preparation and optimisation
• Process integration
• Security and compliance consulting
• Website hosting and management

The specific scope, deliverables, timelines, and pricing for any engagement will be set out in a separate Statement of Work (“SOW”) or service agreement between you and United Workflows. In the event of any conflict between these Terms and an individual SOW, the terms of the SOW shall prevail to the extent of the inconsistency.

5. Enquiries and Contact Forms

Our Website provides contact and get-started forms that allow you to submit enquiries about our services. By submitting a form:

• You confirm that all information you provide is accurate and complete to the best of your knowledge.
• You understand that submitting an enquiry does not create a binding contract or obligation on either party.
• You consent to receiving an automated confirmation email acknowledging receipt of your enquiry, and to being contacted by us in relation to your enquiry.

We aim to respond to all enquiries within 24 hours during business hours (Monday to Friday, 9:00 AM – 6:00 PM GMT). However, this is an indicative timeframe and not a guarantee.

6. Service Agreements and Payment

6.1 Formation of Contract

No contract for the provision of services shall be formed until both parties have signed a Statement of Work or service agreement. These Terms form a baseline that applies to all engagements unless expressly varied in writing.

6.2 Pricing and Quotations

All prices are quoted in the currency specified in the relevant SOW. Unless otherwise stated, prices are exclusive of VAT, which will be charged at the applicable rate where required. Quotations are valid for the period stated in the SOW or, if no period is stated, for 30 days from the date of issue.

6.3 Payment Terms

Payment terms will be set out in the relevant SOW. Unless otherwise agreed in writing:

• Invoices are payable within 14 days of the date of invoice.
• We reserve the right to charge interest on overdue payments at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• We may suspend or cease work if payments are not received by the due date, without prejudice to any other rights or remedies available to us.

7. Intellectual Property

7.1 Website Content

All content on this Website, including text, images, graphics, logos, blog posts, and software, is the intellectual property of United Workflows Limited or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Website content without our prior written consent.

7.2 Service Deliverables

Unless otherwise agreed in the relevant SOW, the following intellectual property terms apply to work produced under our service engagements:

• United Workflows retains ownership of all intellectual property rights in deliverables, including but not limited to custom code, configurations, workflows, documentation, and designs (“Deliverables”).
• Upon receipt of full and final payment for the relevant engagement, we grant you a perpetual, non-exclusive, royalty-free licence to use, modify, and deploy the Deliverables for your own internal business purposes.
• This licence does not include the right to sublicense, resell, or distribute the Deliverables to third parties without our prior written consent.
• We reserve the right to reuse general methodologies, techniques, frameworks, and know-how developed during any engagement, provided that we do not disclose your confidential information in doing so.

7.3 Your Materials

You retain ownership of all materials, data, and content you provide to us for the purpose of delivering our services (“Your Materials”). You grant us a non-exclusive licence to use Your Materials solely for the purpose of delivering the agreed services.

8. Confidentiality

Each party agrees to keep confidential all information received from the other party that is designated as confidential or that ought reasonably to be considered confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”).

Neither party shall use the other's Confidential Information for any purpose other than performing its obligations under these Terms or a related SOW. This obligation does not apply to information that:

• Is or becomes publicly available through no fault of the receiving party;
• Was already known to the receiving party before disclosure;
• Is independently developed by the receiving party without reference to the Confidential Information; or
• Is required to be disclosed by law, regulation, or court order.

The obligations of confidentiality shall survive the termination of any engagement and continue for a period of 3 years thereafter.

9. AI Chatbot

Our Website features an AI-powered conversational chatbot provided by ElevenLabs. By interacting with the chatbot, you acknowledge and agree that:

• The chatbot provides general information about our services and is not a substitute for professional advice or a formal service agreement.
• Responses generated by the chatbot are AI-generated and may not always be accurate, complete, or up to date. You should not rely on chatbot responses for business decisions without independent verification.
• Your conversation data may be processed by ElevenLabs on servers located in the United States. Please refer to ElevenLabs' Privacy Policy and our Privacy Policy for further details.
• You must not submit sensitive personal data, passwords, financial information, or confidential business information through the chatbot.

10. Acceptable Use

You agree not to use our Website or services to:

• Submit false, misleading, or fraudulent information through our contact forms or chatbot;
• Attempt to gain unauthorised access to our Website, servers, databases, or any connected systems;
• Use automated tools (bots, scrapers, crawlers) to access or extract data from our Website in a manner that places an unreasonable load on our infrastructure, except where permitted by our robots.txt;
• Introduce any virus, trojan, worm, logic bomb, or other malicious or technologically harmful material;
• Infringe on our intellectual property rights or those of any third party;
• Use our services to develop products or services that compete directly with United Workflows; or
• Violate any applicable law or regulation in connection with your use of our Website or services.

We reserve the right to restrict or terminate access to our Website if we reasonably believe that you are in breach of these acceptable use provisions.

11. Warranties and Disclaimers

11.1 Website

Our Website is provided on an “as is” and “as available” basis. While we use reasonable efforts to keep the Website operational and up to date, we do not warrant that:

• The Website will be available at all times or free from errors or interruptions;
• The content on the Website is always accurate, complete, or current; or
• The Website is free from viruses or other harmful components.

11.2 Services

We warrant that we will perform our services with reasonable skill and care, in accordance with generally accepted industry standards and the specifications set out in the relevant SOW.

Except as expressly set out in these Terms or a SOW, all implied warranties, conditions, and representations (including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement) are excluded to the fullest extent permitted by law.

11.3 Third-Party Services

Our services may involve integration with or reliance upon third-party platforms, APIs, and tools (such as OpenAI, Anthropic, n8n, Make.com, Zapier, AWS, and others). We do not control these third-party services and make no warranties regarding their availability, accuracy, security, or performance. Changes made by third-party providers to their services may affect deliverables, and we shall not be liable for any such changes.

12. Limitation of Liability

12.1 Excluded Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; or
• Any other liability that cannot be excluded or limited by English law.

12.2 Liability Cap

Subject to clause 12.1, our total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with these Terms or any SOW shall not exceed the total fees paid by you to United Workflows under the relevant SOW in the 12-month period immediately preceding the event giving rise to the claim.

12.3 Indirect Losses

Subject to clause 12.1, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of business or business opportunity;
• Loss of data or corruption of data;
• Loss of goodwill or reputation; or
• Any loss or damage arising from circumstances beyond our reasonable control.

12.4 Website Use

Your use of our Website is at your own risk. To the fullest extent permitted by law, we exclude all liability arising from your use of or inability to use our Website, including any reliance on information provided on the Website or by the AI chatbot.

13. Indemnification

You agree to indemnify and hold harmless United Workflows, its directors, officers, and employees from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your use of our Website or services in violation of applicable law;
• Any materials, data, or content you provide to us that infringes the intellectual property or other rights of a third party; or
• Any claim by a third party arising from the use of Deliverables that you have modified or combined with other software or systems.

14. Termination

14.1 Website Access

We may restrict or terminate your access to our Website at any time, without notice, if we reasonably believe you have breached these Terms or are using the Website in a manner that could cause harm to us or other users.

14.2 Service Engagements

Termination of individual service engagements shall be governed by the relevant SOW. Where no specific termination provisions are set out in the SOW:

• Either party may terminate the engagement by giving 30 days' written notice to the other party.
• Either party may terminate immediately by written notice if the other party commits a material breach and fails to remedy that breach within 14 days of receiving written notice requiring it to do so.

14.3 Effect of Termination

Upon termination of a service engagement:

• You shall pay all outstanding fees for work completed up to the date of termination.
• Subject to receipt of all outstanding payments, the licence granted under clause 7.2 shall continue in effect for Deliverables completed and paid for prior to termination.
• The provisions of clauses 7 (Intellectual Property), 8 (Confidentiality), 12 (Limitation of Liability), and 13 (Indemnification) shall survive termination.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms or a SOW where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disaster, pandemic, epidemic, government action, war, terrorism, civil unrest, fire, flood, power failure, internet or telecommunications failure, cyberattack, or failure of third-party services.

The affected party shall notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate the effects of the force majeure event. If a force majeure event continues for more than 60 days, either party may terminate the affected engagement by written notice.

16. Third-Party Links

Our Website may contain links to third-party websites and services. These links are provided for your convenience only. We have no control over the content, policies, or practices of third-party websites and accept no responsibility or liability for them. Your use of third-party websites is subject to their own terms and conditions.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page.

For existing service engagements, material changes to these Terms will not apply retrospectively unless both parties agree in writing. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be modified, it shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms, together with any applicable SOW, our Privacy Policy, and our Cookie Policy, constitute the entire agreement between you and United Workflows in relation to your use of our Website and services. They supersede all prior agreements, representations, and understandings, whether written or oral.

Nothing in this clause shall exclude liability for fraud or fraudulent misrepresentation.

20. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

21. Contact Us

If you have any questions about these Terms or wish to discuss any aspect of our services, please contact us: